American Express’s inception was in 1850 and has grown to be an international company. With over a century of experience, there’s a lot to learn from the company’s content development. Whether it’s their international credit cards, larger financial corporation, or the infamous AmEx abbreviation, the company has shown resilience and adaptability. Let’s explore how we can learn from their content strategy.
AmEx’s Web Content Management
At first, American Express was made to provide express courier service that delivered valuables throughout upstate New York. Forty years later, the company expanded to offer traveler’s checks and added a travel agency service in 1915. From that point on, American Express branded itself as the “world’s largest travel agency.” This core part of its identity hasn’t changed, even when it moved to web content management.
Before the Internet
To understand where American Express is now, it’s important to know how they got there. As previously mentioned, American Express started its marketing campaign as the biggest travel agency by publishing travel guides.
In fact, in a 1950 edition of the Information Please Almanac, American Express made a huge contribution to the special travel addition. This move was ahead of its time, as it mimicked the ways sponsored content is created today. They published profiles of travel hotspots with convenient information on local American Express offices below each one.
And in 1967, the company began publishing its own brochures called the American Express Travelers Guide. This included community descriptions, tourist sites, places to stay and eat, and more. And just one year later, the company purchased Camera Publishing Co. which published some magazines and a monthly travel magazine. More importantly, the magazines were a place to regularly promote American Express services and were subscription-based.
The next step was a heavy rebranding of the magazine to bring in more subscribers. For a whole month, American Express did a direct mail campaign that reached over 1 million people. Within a year, the magazine became the highest-selling publication and was renamed Travel + Leisure in 1972. To this day, the magazine is still publishing editions.
Creating OPEN Forum
In 1993, American Express took a hands-off approach with its magazines and publishing when it gave the responsibilities to TIME Inc. The internet was just starting out, publications were going digital, and companies were experimenting with online branding. But in 2007, American Express launched OPEN Forum.
The goal was to create an online hub where experts can advise on marketing, hiring, and growth with small business owners. OPEN Forum is informal and highly interactive, and users can post questions where anyone can answer them. Soon enough, the online hub reached millions of people and expanded American Express’ reach.
Shortly after in 2013, the company sold its publishing rights to TIME Inc. as digitized marketing grew.
Web Content Strategy Tips
American Express has been in business for over a century and has been able to solidify itself as a top company. Looking at the history and different media the company evolved with, we can learn two lessons when making a web content strategy.
1. Attitude and Approach
American Express’ work proves that marketing isn’t about the medium. It’s about having a positive attitude and a confident approach. And media is always evolving as trends come, go, and change the marketing landscape. As the world advances further with technology, companies have to also adjust. If a business isn’t confident in its marketing strategy, it may be doomed to fail.
2. Adjusting to Evolving Media
American Express’ marketing strategy has been flexible with changing media. It started small with travel brochures and worked its way up to well-known magazines. Plus, they did so before transitioning to online forums and branding. While the transition looks seamless, companies should take note. A strong strategy grows with the company and the times.
Expand Your Content Development
Web Content Development offers digital marketing and content services to a broad range of clients. If you’re looking to give your content development a boost, don’t hesitate to contact our team today.